Common questions about our legal terms and your account
Contact our support team via email or in-app chat with your account ID and confirm closure. Pending withdrawals clear first. We delete your personal data 24 months after closure. Your deposit and withdrawal history is kept for seven years per financial law, but not linked to your account.
Yes. Email our legal support with your account ID and the period you need. We send a full export (deposits, withdrawals, game rounds, chat logs) within 30 days in CSV format. It's free and you can request it anytime during your account lifetime or within two years of closure.
When you request a withdrawal via DANA, OVO, GoPay or QRIS, the system checks that the linked account matches your account ID and registered phone number. If details don't match, withdrawal is held pending identity verification via email or uploaded government ID.
Contact our support team immediately with your account ID and new payment details. You'll need to verify your identity (government ID or utility bill). Once verified, we can update your withdrawal method so you can process pending withdrawals to the new account.
Standard verification is same-business-day if you submit your ID before 17:00 Jakarta time. DANA, OVO and GoPay transfers clear within 30 minutes of approval; QRIS transfers within 2 hours. Bank transfers take 1–2 business days depending on your bank.
Absolutely. Request your data export via email and we'll provide it in CSV format within 30 days. You get all transactions, login dates, game history and communications. This is your right under data protection principles and you can request it once per year free of charge.
Report it to our support team immediately via email or live chat with details of the suspicious transactions. We freeze your account, log your report and investigate within 48 hours. If fraud is confirmed, we reverse unauthorised withdrawals and restore your balance.
